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Reflection in practice: How can patient experience feedback trigger staff reflection in hospital acute care settings?

BACKGROUND: Patient and staff experiences provide important insights into care quality, but health systems have difficulty using these data to improve care. Little attention has been paid to understanding how patient experience feedback can act as a prompt to reflection in practice in the clinical s...

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Publicado en:Health Expect
Autores principales: Jones, Jennifer, Bion, Julian, Brown, Celia, Willars, Janet, Brookes, Olivia, Tarrant, Carolyn
Formato: Artigo
Lenguaje:Inglês
Publicado: John Wiley and Sons Inc. 2019
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Acceso en línea:https://ncbi.nlm.nih.gov/pmc/articles/PMC7104653/
https://ncbi.nlm.nih.gov/pubmed/31858677
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/hex.13010
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