Online patient feedback as a measure of quality in primary care: a multimethod study using correlation and qualitative analysis

OBJECTIVES: To ascertain the relationship between online patient feedback and the General Practice Patient Survey (GPPS) and the Friends and Family Test (FFT). To consider the potential benefit it may add by describing the content of public reviews found on NHS Choices for all general practices in o...

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Udgivet i:BMJ Open
Main Authors: Boylan, Anne-Marie, Turk, Amadea, van Velthoven, Michelle Helena, Powell, John
Format: Artigo
Sprog:Inglês
Udgivet: BMJ Publishing Group 2020
Fag:
General practice / Family practice
Online adgang:https://ncbi.nlm.nih.gov/pmc/articles/PMC7050381/
https://ncbi.nlm.nih.gov/pubmed/32114461
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjopen-2019-031820
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