The effects of survey version on patient experience scores and plan rankings

OBJECTIVE: To assess the effect of changing survey questions on plan‐level patient experience measures and ratings. DATA SOURCE: 2015 Medicare Advantage CAHPS Survey respondents. STUDY DESIGN: Ninety three randomly selected beneficiaries in each of 40 MA plans received a revised (5.0) CAHPS survey;...

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Publicat a:Health Serv Res
Autors principals: Beckett, Megan K., Elliott, Marc N., Burkhart, Q, Cleary, Paul D., Orr, Nate, Brown, Julie A., Gaillot, Sarah, Liu, Karin, Hays, Ron D.
Format: Artigo
Idioma:Inglês
Publicat: John Wiley and Sons Inc. 2019
Matèries:
Measuring Patient Experience
Accés en línia:https://ncbi.nlm.nih.gov/pmc/articles/PMC6736904/
https://ncbi.nlm.nih.gov/pubmed/31149737
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/1475-6773.13172
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