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Communicative characteristics of general practitioner-led and nurse-led telephone triage at two Danish out-of-hours services: an observational study of 200 recorded calls

OBJECTIVES: Out-of-hours (OOH) telephone triage is used to manage patient flow, but knowledge of the communicative skills of telephone triagists is limited. The aims of this study were to compare communicative parameters in general practitioner (GP)-led and nurse-led OOH telephone triage and to disc...

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Опубликовано в: :BMJ Open
Главные авторы: Vilstrup, Emil, Graversen, Dennis Schou, Huibers, Linda, Christensen, Morten Bondo, Pedersen, Anette Fischer
Формат: Artigo
Язык:Inglês
Опубликовано: BMJ Publishing Group 2019
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Online-ссылка:https://ncbi.nlm.nih.gov/pmc/articles/PMC6596995/
https://ncbi.nlm.nih.gov/pubmed/31230024
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjopen-2018-028434
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