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Variation in the delivery of telephone advice by emergency medical services: a qualitative study in three services

BACKGROUND: An emergency ambulance is not always the appropriate response for emergency medical service patients. Telephone advice aims to resolve low acuity calls over the phone, without sending an ambulance. In England, variation in rates of telephone advice and patient recontact between services...

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Pubblicato in:BMJ Qual Saf
Autori principali: O'Hara, Rachel, Bishop-Edwards, Lindsey, Knowles, Emma, O'Cathain, Alicia
Natura: Artigo
Lingua:Inglês
Pubblicazione: BMJ Publishing Group 2019
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Accesso online:https://ncbi.nlm.nih.gov/pmc/articles/PMC6593649/
https://ncbi.nlm.nih.gov/pubmed/30636202
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjqs-2018-008330
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