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Acceptability of NHS 111 the telephone service for urgent health care: cross sectional postal survey of users’ views

BACKGROUND. In 2010, a new telephone service, NHS 111, was piloted to improve access to urgent care in England. A unique feature is the use of non-clinical call takers who triage calls with computerized decision support and have access to clinical advisors when necessary. AIM. To explore users’ acce...

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Main Authors: O’Cathain, Alicia, Knowles, Emma, Turner, Janette, Nicholl, Jon
Formato: Artigo
Idioma:Inglês
Publicado: Oxford University Press 2014
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Acceso en liña:https://ncbi.nlm.nih.gov/pmc/articles/PMC3969523/
https://ncbi.nlm.nih.gov/pubmed/24334420
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1093/fampra/cmt078
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