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Relationship Bonds and Service Provider’s Emotional Labor: Moderating Effects of Collectivism
Since service providers directly conduct emotional labor to customers, it is important to identify the factors influencing emotional labor of service providers. Even though the studies identifying the predisposing factors influencing emotional labor are taking place, there is no empirical evidence c...
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| Publicado no: | Front Psychol |
|---|---|
| Main Authors: | , , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Frontiers Media S.A.
2019
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC6399148/ https://ncbi.nlm.nih.gov/pubmed/30863345 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3389/fpsyg.2019.00370 |
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