Level of Satisfaction on Service Quality Dimensions Based on SERVQUAL Model Among Patients Attending 1 Malaysia Clinic in Kota Bharu, Malaysia

OBJECTIVES: Implemented in 2010, 1 Malaysia Clinic (1MC) is the latest innovation in public primary healthcare services in Malaysia to serve the urban population. This study aimed to assess the level of satisfaction and its associated factors using the SERVQUAL (SERV-service, QUAL-quality) instrumen...

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Vydáno v:Oman Med J
Hlavní autoři: Zun, Ahmad Badruridzwanullah, Ibrahim, Mohd Ismail, Hamid, Anees Abdul
Médium: Artigo
Jazyk:Inglês
Vydáno: OMJ 2018
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Original Article
On-line přístup:https://ncbi.nlm.nih.gov/pmc/articles/PMC6131925/
https://ncbi.nlm.nih.gov/pubmed/30210721
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.5001/omj.2018.76
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