Level of Satisfaction on Service Quality Dimensions Based on SERVQUAL Model Among Patients Attending 1 Malaysia Clinic in Kota Bharu, Malaysia

OBJECTIVES: Implemented in 2010, 1 Malaysia Clinic (1MC) is the latest innovation in public primary healthcare services in Malaysia to serve the urban population. This study aimed to assess the level of satisfaction and its associated factors using the SERVQUAL (SERV-service, QUAL-quality) instrumen...

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Bibliografiska uppgifter
I publikationen:Oman Med J
Huvudupphovsmän: Zun, Ahmad Badruridzwanullah, Ibrahim, Mohd Ismail, Hamid, Anees Abdul
Materialtyp: Artigo
Språk:Inglês
Publicerad: OMJ 2018
Ämnen:
Original Article
Länkar:https://ncbi.nlm.nih.gov/pmc/articles/PMC6131925/
https://ncbi.nlm.nih.gov/pubmed/30210721
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.5001/omj.2018.76
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