Level of Satisfaction on Service Quality Dimensions Based on SERVQUAL Model Among Patients Attending 1 Malaysia Clinic in Kota Bharu, Malaysia

OBJECTIVES: Implemented in 2010, 1 Malaysia Clinic (1MC) is the latest innovation in public primary healthcare services in Malaysia to serve the urban population. This study aimed to assess the level of satisfaction and its associated factors using the SERVQUAL (SERV-service, QUAL-quality) instrumen...

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Bibliografske podrobnosti
izdano v:Oman Med J
Main Authors: Zun, Ahmad Badruridzwanullah, Ibrahim, Mohd Ismail, Hamid, Anees Abdul
Format: Artigo
Jezik:Inglês
Izdano: OMJ 2018
Teme:
Original Article
Online dostop:https://ncbi.nlm.nih.gov/pmc/articles/PMC6131925/
https://ncbi.nlm.nih.gov/pubmed/30210721
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.5001/omj.2018.76
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