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Level of Satisfaction on Service Quality Dimensions Based on SERVQUAL Model Among Patients Attending 1 Malaysia Clinic in Kota Bharu, Malaysia

OBJECTIVES: Implemented in 2010, 1 Malaysia Clinic (1MC) is the latest innovation in public primary healthcare services in Malaysia to serve the urban population. This study aimed to assess the level of satisfaction and its associated factors using the SERVQUAL (SERV-service, QUAL-quality) instrumen...

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Detalhes bibliográficos
Publicado no:Oman Med J
Main Authors: Zun, Ahmad Badruridzwanullah, Ibrahim, Mohd Ismail, Hamid, Anees Abdul
Formato: Artigo
Idioma:Inglês
Publicado em: OMJ 2018
Assuntos:
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC6131925/
https://ncbi.nlm.nih.gov/pubmed/30210721
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.5001/omj.2018.76
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