Receptionists’ role in new approaches to consultations in primary care: a focused ethnographic study

BACKGROUND: The receptionist is pivotal to the smooth running of general practice in the UK, communicating with patients and booking appointments. AIM: The authors aimed to explore the role of the receptionist in the implementation of new approaches to consultations in primary care. DESIGN AND SETTI...

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Publicado en:Br J Gen Pract
Autores principales: Brant, Heather Dawn, Atherton, Helen, Bikker, Annemieke, Porqueddu, Tania, Salisbury, Chris, McKinstry, Brian, Campbell, John, Gibson, Andy, Ziebland, Sue
Formato: Artigo
Lenguaje:Inglês
Publicado: Royal College of General Practitioners 2018
Materias:
Research
Acceso en línea:https://ncbi.nlm.nih.gov/pmc/articles/PMC6014429/
https://ncbi.nlm.nih.gov/pubmed/29866710
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3399/bjgp18X697505
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