Emotional Dissonance and Sickness Absence Among Employees Working With Customers and Clients: A Moderated Mediation Model via Exhaustion and Human Resource Primacy

Emotional dissonance, i.e., a discrepancy between required and felt emotions, has been established as a predictor of sickness absence in studies, but little is known about mechanisms that can explain this association. In order to prevent and reduce the impact of emotional dissonance on sickness abse...

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Detalles Bibliográficos
Publicado en:Front Psychol
Main Authors: Indregard, Anne-Marthe R., Ulleberg, Pål, Knardahl, Stein, Nielsen, Morten B.
Formato: Artigo
Idioma:Inglês
Publicado: Frontiers Media S.A. 2018
Assuntos:
Psychology
Acceso en liña:https://ncbi.nlm.nih.gov/pmc/articles/PMC5893769/
https://ncbi.nlm.nih.gov/pubmed/29670556
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3389/fpsyg.2018.00436
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