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The Net Promoter Score – an asset to patient experience surveys?
BACKGROUND: In the search for more straightforward ways of summarizing patient experiences and satisfaction, there is growing interest in the Net Promoter Score (NPS): How likely is it that you would recommend our company to a friend or colleague? OBJECTIVE: To assess what the NPS adds to patient ex...
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| Publicado no: | Health Expect |
|---|---|
| Main Authors: | , , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
John Wiley and Sons Inc.
2014
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC5810704/ https://ncbi.nlm.nih.gov/pubmed/25345554 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/hex.12297 |
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