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The study of the relationship between value creation and customer loyalty with the role of trust moderation and customer satisfaction in Sari hospitals
BACKGROUND: Healthcare providers are competitive, owing to heightened customers’ awareness and expectations of health care services. OBJECTIVE: The aim of this study was to determine the relationship between customer value creation and loyalty with mediator trust and customer satisfaction. METHODS:...
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| Publicat a: | Electron Physician |
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| Autors principals: | , , , |
| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Electronic physician
2017
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| Matèries: | |
| Accés en línia: | https://ncbi.nlm.nih.gov/pmc/articles/PMC5557124/ https://ncbi.nlm.nih.gov/pubmed/28848619 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.19082/4474 |
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