The use of patient experience survey data by out-of-hours primary care services: a qualitative interview study

BACKGROUND: English National Quality Requirements mandate out-of-hours primary care services to routinely audit patient experience, but do not state how it should be done. OBJECTIVES: We explored how providers collect patient feedback data and use it to inform service provision. We also explored sta...

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Vydáno v:BMJ Qual Saf
Hlavní autoři: Barry, Heather E, Campbell, John L, Asprey, Anthea, Richards, Suzanne H
Médium: Artigo
Jazyk:Inglês
Vydáno: BMJ Publishing Group 2016
Témata:
Original Research
On-line přístup:https://ncbi.nlm.nih.gov/pmc/articles/PMC5136714/
https://ncbi.nlm.nih.gov/pubmed/26490004
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjqs-2015-003963
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