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The use of patient experience survey data by out-of-hours primary care services: a qualitative interview study

BACKGROUND: English National Quality Requirements mandate out-of-hours primary care services to routinely audit patient experience, but do not state how it should be done. OBJECTIVES: We explored how providers collect patient feedback data and use it to inform service provision. We also explored sta...

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Опубликовано в: :BMJ Qual Saf
Главные авторы: Barry, Heather E, Campbell, John L, Asprey, Anthea, Richards, Suzanne H
Формат: Artigo
Язык:Inglês
Опубликовано: BMJ Publishing Group 2016
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Online-ссылка:https://ncbi.nlm.nih.gov/pmc/articles/PMC5136714/
https://ncbi.nlm.nih.gov/pubmed/26490004
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjqs-2015-003963
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