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The use of patient experience survey data by out-of-hours primary care services: a qualitative interview study
BACKGROUND: English National Quality Requirements mandate out-of-hours primary care services to routinely audit patient experience, but do not state how it should be done. OBJECTIVES: We explored how providers collect patient feedback data and use it to inform service provision. We also explored sta...
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Publicado no: | BMJ Qual Saf |
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Main Authors: | , , , |
Formato: | Artigo |
Idioma: | Inglês |
Publicado em: |
BMJ Publishing Group
2016
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Assuntos: | |
Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC5136714/ https://ncbi.nlm.nih.gov/pubmed/26490004 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjqs-2015-003963 |
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