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Social support and responsiveness in online patient communities: impact on service quality perceptions

BACKGROUND: Hospitals frequently evaluate their service quality based on the care and services provided to patients by their clinical and non‐clinical staff.(1,2) However, such evaluations do not take into consideration the many interactions that patients have in online patient communities with the...

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Bibliographische Detailangaben
Veröffentlicht in:Health Expect
Hauptverfasser: Nambisan, Priya, Gustafson, David H., Hawkins, Robert, Pingree, Suzanne
Format: Artigo
Sprache:Inglês
Veröffentlicht: John Wiley and Sons Inc. 2015
Schlagworte:
Online Zugang:https://ncbi.nlm.nih.gov/pmc/articles/PMC5055224/
https://ncbi.nlm.nih.gov/pubmed/25556856
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/hex.12332
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