The clinical effectiveness and cost-effectiveness of telephone triage for managing same-day consultation requests in general practice: a cluster randomised controlled trial comparing general practitioner-led and nurse-led management systems with usual care (the ESTEEM trial).

BACKGROUND: Telephone triage is proposed as a method of managing increasing demand for primary care. Previous studies have involved small samples in limited settings, and focused on nurse roles. Evidence is limited regarding the impact on primary care workload, costs, and patient safety and experien...

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Bibliographic Details
Published in:Health Technol Assess
Main Authors: Campbell, John L, Fletcher, Emily, Britten, Nicky, Green, Colin, Holt, Tim, Lattimer, Valerie, Richards, David A, Richards, Suzanne H, Salisbury, Chris, Taylor, Rod S, Calitri, Raff, Bowyer, Vicky, Chaplin, Katherine, Kandiyali, Rebecca, Murdoch, Jamie, Price, Linnie, Roscoe, Julia, Varley, Anna, Warren, Fiona C
Format: Artigo
Language:Inglês
Published: NIHR Journals Library 2015
Subjects:
Research Article
Online Access:https://ncbi.nlm.nih.gov/pmc/articles/PMC4780897/
https://ncbi.nlm.nih.gov/pubmed/25690266
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3310/hta19130
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