Question design in nurse-led and GP-led telephone triage for same-day appointment requests: a comparative investigation

OBJECTIVE: To compare doctors’ and nurses’ communication with patients in primary care telephone triage consultations. DESIGN: Qualitative comparative study of content and form of questions in 51 telephone triage encounters between practitioners (general practitioners (GPs)=29; nurses=22) and patien...

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Detalhes bibliográficos
Main Authors: Murdoch, Jamie, Barnes, Rebecca, Pooler, Jillian, Lattimer, Val, Fletcher, Emily, Campbell, John L
Formato: Artigo
Idioma:Inglês
Publicado em: BMJ Publishing Group 2014
Assuntos:
Qualitative Research
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC3948453/
https://ncbi.nlm.nih.gov/pubmed/24598305
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjopen-2013-004515
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