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Does job complexity mitigate the negative effect of emotion-rule dissonance on employee burnout?
In interactions with clients or patients, human service workers are at risk of experiencing discrepancies between felt and organizationally mandated emotions (i.e. emotion-rule dissonance). Given the documented detrimental effects of such discrepancies on employee strain, the present study investiga...
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| Опубликовано в: : | Work Stress |
|---|---|
| Главные авторы: | , |
| Формат: | Artigo |
| Язык: | Inglês |
| Опубликовано: |
Routledge
2015
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| Предметы: | |
| Online-ссылка: | https://ncbi.nlm.nih.gov/pmc/articles/PMC4673520/ https://ncbi.nlm.nih.gov/pubmed/26681818 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1080/02678373.2015.1074954 |
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