Whose Experience Is Measured?: A Pilot Study of Patient Satisfaction Demographics in Pediatric Otolaryngology

OBJECTIVES/HYPOTHESIS: Despite a national emphasis on patient-centered care and cultural competency, minority and low-income children continue to experience disparities in health care quality. Patient satisfaction scores are a core quality indicator. The objective of this study was to evaluate race...

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Publicado no:Laryngoscope
Main Authors: Nieman, Carrie L., Benke, James R., Ishman, Stacey L., Smith, David F., Boss, Emily F.
Formato: Artigo
Idioma:Inglês
Publicado em: 2013
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Article
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC4477793/
https://ncbi.nlm.nih.gov/pubmed/23853050
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1002/lary.24307
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spelling pubmed-44777932015-06-23 Whose Experience Is Measured?: A Pilot Study of Patient Satisfaction Demographics in Pediatric Otolaryngology Nieman, Carrie L. Benke, James R. Ishman, Stacey L. Smith, David F. Boss, Emily F. Laryngoscope Article OBJECTIVES/HYPOTHESIS: Despite a national emphasis on patient-centered care and cultural competency, minority and low-income children continue to experience disparities in health care quality. Patient satisfaction scores are a core quality indicator. The objective of this study was to evaluate race and insurance-related disparities in parent participation with pediatric otolaryngology satisfaction surveys. STUDY DESIGN: Observational analysis of patient satisfaction survey respondents from a tertiary pediatric otolaryngology division. METHODS: Demographics of survey respondents (Press Ganey Medical Practice Survey©) between January and July 2012 were compared to a clinic comparison group using t test and chi-square analyses. Multivariate logistic regression analyses were performed to assess likelihood to complete a survey based on race or insurance status. RESULTS: A total of 130 survey respondents were compared to 1,251 patients in the comparison group. The mean patient age for which the parent survey was completed was 5.7 years (6.1 years for the comparison group, P =0.18); 59.2% of children were ≤5 years old. Relative to the comparison group, survey respondents were more often white (77.7% vs. 58.1%; P <0.001) and privately insured (84.6% vs. 60.8%; P <0.001). Similarly, after controlling for confounding variables, parents of children who were white (OR 1.8, 95% CI 1.13–2.78, P =0.013) or privately insured (OR 2.9, 95% CI 1.74–4.85, P <0.001) were most likely to complete a survey. CONCLUSION: Methods to evaluate satisfaction did not capture the racial or socioeconomic patient distribution within this pediatric division. These findings challenge the validity of applying patient satisfaction scores, as currently measured, to indicate health care quality. Future efforts to measure and improve patient experience should be inclusive of a culturally diverse population. LEVEL OF EVIDENCE: 2c. 2013-08-06 2014-01 /pmc/articles/PMC4477793/ /pubmed/23853050 http://dx.doi.org/10.1002/lary.24307 Text en © 2013 The American Laryngological, Rhinological and Otological Society, Inc.
institution US NLM
collection PubMed Central
language Inglês
format Artigo
topic Article
spellingShingle Article
Nieman, Carrie L.
Benke, James R.
Ishman, Stacey L.
Smith, David F.
Boss, Emily F.
Whose Experience Is Measured?: A Pilot Study of Patient Satisfaction Demographics in Pediatric Otolaryngology
description OBJECTIVES/HYPOTHESIS: Despite a national emphasis on patient-centered care and cultural competency, minority and low-income children continue to experience disparities in health care quality. Patient satisfaction scores are a core quality indicator. The objective of this study was to evaluate race and insurance-related disparities in parent participation with pediatric otolaryngology satisfaction surveys. STUDY DESIGN: Observational analysis of patient satisfaction survey respondents from a tertiary pediatric otolaryngology division. METHODS: Demographics of survey respondents (Press Ganey Medical Practice Survey©) between January and July 2012 were compared to a clinic comparison group using t test and chi-square analyses. Multivariate logistic regression analyses were performed to assess likelihood to complete a survey based on race or insurance status. RESULTS: A total of 130 survey respondents were compared to 1,251 patients in the comparison group. The mean patient age for which the parent survey was completed was 5.7 years (6.1 years for the comparison group, P =0.18); 59.2% of children were ≤5 years old. Relative to the comparison group, survey respondents were more often white (77.7% vs. 58.1%; P <0.001) and privately insured (84.6% vs. 60.8%; P <0.001). Similarly, after controlling for confounding variables, parents of children who were white (OR 1.8, 95% CI 1.13–2.78, P =0.013) or privately insured (OR 2.9, 95% CI 1.74–4.85, P <0.001) were most likely to complete a survey. CONCLUSION: Methods to evaluate satisfaction did not capture the racial or socioeconomic patient distribution within this pediatric division. These findings challenge the validity of applying patient satisfaction scores, as currently measured, to indicate health care quality. Future efforts to measure and improve patient experience should be inclusive of a culturally diverse population. LEVEL OF EVIDENCE: 2c.
author Nieman, Carrie L.
Benke, James R.
Ishman, Stacey L.
Smith, David F.
Boss, Emily F.
author_facet Nieman, Carrie L.
Benke, James R.
Ishman, Stacey L.
Smith, David F.
Boss, Emily F.
author_sort Nieman, Carrie L.
title Whose Experience Is Measured?: A Pilot Study of Patient Satisfaction Demographics in Pediatric Otolaryngology
title_short Whose Experience Is Measured?: A Pilot Study of Patient Satisfaction Demographics in Pediatric Otolaryngology
title_full Whose Experience Is Measured?: A Pilot Study of Patient Satisfaction Demographics in Pediatric Otolaryngology
title_fullStr Whose Experience Is Measured?: A Pilot Study of Patient Satisfaction Demographics in Pediatric Otolaryngology
title_full_unstemmed Whose Experience Is Measured?: A Pilot Study of Patient Satisfaction Demographics in Pediatric Otolaryngology
title_sort whose experience is measured?: a pilot study of patient satisfaction demographics in pediatric otolaryngology
container_title Laryngoscope
publishDate 2013
url https://ncbi.nlm.nih.gov/pmc/articles/PMC4477793/
https://ncbi.nlm.nih.gov/pubmed/23853050
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1002/lary.24307
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