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Multiple sclerosis outpatient future groups: improving the quality of participant interaction and ideation tools within service improvement activities

BACKGROUND: Improving the patient experience is a key focus within the National Health Service. This has led us to consider how health services are experienced, from both staff and patient perspectives. Novel service improvement activities bring staff and patients together to use design-led methods...

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Publicat a:BMC Health Serv Res
Autors principals: Thomson, Alison, Rivas, Carol, Giovannoni, Gavin
Format: Artigo
Idioma:Inglês
Publicat: BioMed Central 2015
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Accés en línia:https://ncbi.nlm.nih.gov/pmc/articles/PMC4407287/
https://ncbi.nlm.nih.gov/pubmed/25903748
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s12913-015-0773-8
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