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The Effect of Response Scale, Administration Mode, and Format on Responses to the CAHPS Clinician and Group Survey

OBJECTIVE: To examine how different response scales, methods of survey administration, and survey format affect responses to the CAHPS (Consumer Assessment of Healthcare Providers and Systems) Clinician and Group (CG-CAHPS) survey. STUDY DESIGN: A total of 6,500 patients from a university health cen...

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Detalhes bibliográficos
Publicado no:Health Serv Res
Main Authors: Drake, Keith M, Hargraves, J Lee, Lloyd, Stephanie, Gallagher, Patricia M, Cleary, Paul D
Formato: Artigo
Idioma:Inglês
Publicado em: Blackwell Science Inc 2014
Assuntos:
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC4239855/
https://ncbi.nlm.nih.gov/pubmed/24471975
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/1475-6773.12160
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