A comparison of calls subjected to a malpractice claim versus ‘normal calls’ within the Swedish Healthcare Direct: a case–control study

OBJECTIVES: The purpose of this study is to compare communication patterns in calls subjected to a malpractice claim with matched controls. SETTING: In many countries, telephone advice nursing is patients’ first contact with healthcare. Telenurses’ assessment of callers’ symptoms and needs are based...

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Main Authors: Ernesäter, Annica, Engström, Maria, Winblad, Ulrika, Holmström, Inger K
Formato: Artigo
Idioma:Inglês
Publicado: BMJ Publishing Group 2014
Assuntos:
Nursing
Acceso en liña:https://ncbi.nlm.nih.gov/pmc/articles/PMC4187455/
https://ncbi.nlm.nih.gov/pubmed/25280808
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjopen-2014-005961
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