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A comparison of calls subjected to a malpractice claim versus ‘normal calls’ within the Swedish Healthcare Direct: a case–control study
OBJECTIVES: The purpose of this study is to compare communication patterns in calls subjected to a malpractice claim with matched controls. SETTING: In many countries, telephone advice nursing is patients’ first contact with healthcare. Telenurses’ assessment of callers’ symptoms and needs are based...
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| Autores principales: | , , , |
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| Formato: | Artigo |
| Lenguaje: | Inglês |
| Publicado: |
BMJ Publishing Group
2014
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| Materias: | |
| Acceso en línea: | https://ncbi.nlm.nih.gov/pmc/articles/PMC4187455/ https://ncbi.nlm.nih.gov/pubmed/25280808 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjopen-2014-005961 |
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