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Estimating the Cost of No-shows and Evaluating the Effects of Mitigation Strategies

OBJECTIVE: To measure the cost of non-attendance (“no-shows”) and benefit of overbooking and interventions to reduce no-shows for an outpatient endoscopy suite. METHODS: We used a discrete event simulation model to determine improved overbooking scheduling policies and examine the effect of no-shows...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Berg, Bjorn, Murr, Michael, Chermak, David, Woodall, Jonathan, Pignone, Michael, Sandler, Robert S., Denton, Brian
Format: Artigo
Sprache:Inglês
Veröffentlicht: 2013
Schlagworte:
Online Zugang:https://ncbi.nlm.nih.gov/pmc/articles/PMC4153419/
https://ncbi.nlm.nih.gov/pubmed/23515215
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1177/0272989X13478194
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