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Telephone Follow-Up in Primary Care: Can Interactive Voice Response Calls Work?

Follow-up calls after ambulatory visits are not routinely done, yet they can potentially detect and mitigate unresolved problems. Automated calls via an Interactive Voice Response System (IVRS) are an innovative way to conduct follow-up, but patients’ attitudes toward follow-up calls are unknown. Th...

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Autors principals: Houser, Shannon H., Ray, Midge N., Maisiak, Richard, Panjamapirom, Anantachai, Willig, James, Schiff, Gordon D., English, Thomas, Nevin, Christa, Berner, Eta S.
Format: Artigo
Idioma:Inglês
Publicat: 2013
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Accés en línia:https://ncbi.nlm.nih.gov/pmc/articles/PMC4117224/
https://ncbi.nlm.nih.gov/pubmed/23920526
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