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Closing the Feedback Loop: An Interactive Voice Response System to Provide Follow-up and Feedback in Primary Care Settings

In primary care settings, follow-up regarding the outcome of acute outpatient visits is largely absent. We sought to develop an automated interactive voice response system (IVRS) for patient follow-up with feedback to providers capable of interfacing with multiple pre-existing electronic medical rec...

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Detalhes bibliográficos
Main Authors: Willig, James H., Krawitz, Marc, Panjamapirom, Anantachai, Ray, Midge N., Nevin, Christa R., English, Thomas M., Cohen, Mark P., Berner, Eta S.
Formato: Artigo
Idioma:Inglês
Publicado em: 2013
Assuntos:
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC3662799/
https://ncbi.nlm.nih.gov/pubmed/23340825
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1007/s10916-012-9905-4
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