Goals of telephone nursing work - the managers’ perspectives: a qualitative study on Swedish healthcare direct

BACKGROUND: Swedish Healthcare Direct (SHD) receives 6 million calls yearly and aims at increased public sense of security and healthcare efficiency. Little is known about what SHD managers perceive as the primary goals of telephone nursing (TN) work and how the organisation matches goals of health...

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Bibliografiske detaljer
Main Authors: Kaminsky, Elenor, Carlsson, Marianne, Holmström, Inger K, Larsson, Jan, Fredriksson, Mio
Format: Artigo
Sprog:Inglês
Udgivet: BioMed Central 2014
Fag:
Research Article
Online adgang:https://ncbi.nlm.nih.gov/pmc/articles/PMC4005818/
https://ncbi.nlm.nih.gov/pubmed/24762193
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/1472-6963-14-188
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