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Improving ethnic monitoring for telephone-based healthcare: a conversation analytic study

OBJECTIVES: Medical and healthcare organisations—including the national cancer support and helpline organisation that is the subject of this study—are expected to collect and monitor information about the ethnicity of their client populations. Information about ethnicity is important for a variety o...

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Hlavní autoři: Leydon, Geraldine M, Ekberg, Katie, Kelly, Moira, Drew, Paul
Médium: Artigo
Jazyk:Inglês
Vydáno: BMJ Publishing Group 2013
Témata:
On-line přístup:https://ncbi.nlm.nih.gov/pmc/articles/PMC3696874/
https://ncbi.nlm.nih.gov/pubmed/23811170
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjopen-2013-002676
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