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Slaying the dragon myth: an ethnographic study of receptionists in UK general practice
BACKGROUND: General practice receptionists fulfil an essential role in UK primary care, shaping patient access to health professionals. They are often portrayed as powerful ‘gatekeepers’. Existing literature and management initiatives advocate more training to improve their performance and, conseque...
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| 主要な著者: | , , , , , , , , , , , , |
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| フォーマット: | Artigo |
| 言語: | Inglês |
| 出版事項: |
Royal College of General Practitioners
2013
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| 主題: | |
| オンライン･アクセス: | https://ncbi.nlm.nih.gov/pmc/articles/PMC3582976/ https://ncbi.nlm.nih.gov/pubmed/23561784 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3399/bjgp13X664225 |
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