Slaying the dragon myth: an ethnographic study of receptionists in UK general practice

BACKGROUND: General practice receptionists fulfil an essential role in UK primary care, shaping patient access to health professionals. They are often portrayed as powerful ‘gatekeepers’. Existing literature and management initiatives advocate more training to improve their performance and, conseque...

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Detalhes bibliográficos
Main Authors: Hammond, Jonathan, Gravenhorst, Katja, Funnell, Emma, Beatty, Susan, Hibbert, Derek, Lamb, Jonathan, Burroughs, Heather, Kovandžić, Marija, Gabbay, Mark, Dowrick, Christopher, Gask, Linda, Waheed, Waquas, Chew-Graham, Carolyn A
Formato: Artigo
Idioma:Inglês
Publicado em: Royal College of General Practitioners 2013
Assuntos:
Research
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC3582976/
https://ncbi.nlm.nih.gov/pubmed/23561784
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3399/bjgp13X664225
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