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Consumers' Use of HCAHPS Ratings and Word-of-Mouth in Hospital Choice

OBJECTIVE: To investigate the impact of the HCAHPS report of patient experiences and word-of-mouth narratives on consumers' hospital choice. DATA SOURCES: Online consumer research panel of U.S. adults ages 18 and older. STUDY DESIGN/DATA COLLECTION/EXTRACTION METHODS: In an experiment, 309 cons...

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Bibliographic Details
Main Authors: Huppertz, John W, Carlson, Jay P
Format: Artigo
Language:Inglês
Published: Blackwell Science Inc 2010
Subjects:
Online Access:https://ncbi.nlm.nih.gov/pmc/articles/PMC3026949/
https://ncbi.nlm.nih.gov/pubmed/20698896
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/j.1475-6773.2010.01153.x
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