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Consumers' Use of HCAHPS Ratings and Word-of-Mouth in Hospital Choice
OBJECTIVE: To investigate the impact of the HCAHPS report of patient experiences and word-of-mouth narratives on consumers' hospital choice. DATA SOURCES: Online consumer research panel of U.S. adults ages 18 and older. STUDY DESIGN/DATA COLLECTION/EXTRACTION METHODS: In an experiment, 309 cons...
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| Format: | Artigo |
| Sprache: | Inglês |
| Veröffentlicht: |
Blackwell Science Inc
2010
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| Online Zugang: | https://ncbi.nlm.nih.gov/pmc/articles/PMC3026949/ https://ncbi.nlm.nih.gov/pubmed/20698896 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/j.1475-6773.2010.01153.x |
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