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Front desk talk: discourse analysis of receptionist–patient interaction
BACKGROUND: GP receptionists are the first point of contact with the NHS for most patients and have an important role in facilitating access to healthcare services. There is evidence that they are often perceived as impersonal, insensitive, or officious. AIM: To analyse the communicative styles of G...
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| Autors principals: | , , |
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| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Royal College of General Practitioners
2009
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| Matèries: | |
| Accés en línia: | https://ncbi.nlm.nih.gov/pmc/articles/PMC2714800/ https://ncbi.nlm.nih.gov/pubmed/22751251 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3399/bjgp09X453774 |
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