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Occupational voice demands and their impact on the call-centre industry

BACKGROUND: Within the last decade there has been a growth in the call-centre industry in the UK, with a growing awareness of the voice as an important tool for successful communication. Occupational voice problems such as occupational dysphonia, in a business which relies on healthy, effective voic...

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Autori principali: Hazlett, DE, Duffy, OM, Moorhead, SA
Natura: Artigo
Lingua:Inglês
Pubblicazione: BioMed Central 2009
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Accesso online:https://ncbi.nlm.nih.gov/pmc/articles/PMC2674438/
https://ncbi.nlm.nih.gov/pubmed/19379478
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/1471-2458-9-108
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