Can clinicians benefit from patient satisfaction surveys? Evaluating the NSF for Older People, 2005–2006

BACKGROUND: A transformation of healthcare is underway, from a sellers' market to a consumers' market, where the satisfaction of the patient's needs is part of the definition of quality. Patient satisfaction surveys are widely used to judge service quality, but clinicians are sceptica...

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Bibliografiske detaljer
Main Authors: lliffe, Steve, Wilcock, Jane, Manthorpe, Jill, Moriarty, Jo, Cornes, Michelle, Clough, Roger, Bright, Les
Format: Artigo
Sprog:Inglês
Udgivet: The Royal Society of Medicine 2008
Fag:
Research
Online adgang:https://ncbi.nlm.nih.gov/pmc/articles/PMC2625387/
https://ncbi.nlm.nih.gov/pubmed/19092030
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1258/jrsm.2008.080103
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