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Can clinicians benefit from patient satisfaction surveys? Evaluating the NSF for Older People, 2005–2006
BACKGROUND: A transformation of healthcare is underway, from a sellers' market to a consumers' market, where the satisfaction of the patient's needs is part of the definition of quality. Patient satisfaction surveys are widely used to judge service quality, but clinicians are sceptica...
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| Main Authors: | , , , , , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
The Royal Society of Medicine
2008
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC2625387/ https://ncbi.nlm.nih.gov/pubmed/19092030 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1258/jrsm.2008.080103 |
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