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Developing a quality assurance program for online services.

A quality assurance (QA) program provides not only a mechanism for establishing training and competency standards, but also a method for continuously monitoring current service practices to correct shortcomings. The typical QA cycle includes these basic steps: select subject for review, establish me...

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Bibliografski detalji
Glavni autori: Humphries, A W, Naisawald, G V
Format: Artigo
Jezik:Inglês
Izdano: 1991
Teme:
Online pristup:https://ncbi.nlm.nih.gov/pmc/articles/PMC225549/
https://ncbi.nlm.nih.gov/pubmed/1909197
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