Clinical complaints: a means of improving quality of care.

OBJECTIVES--To establish the reasons for clinical complaints, complainants' feelings about the original incident, and their motivation in complaining. DESIGN--Postal questionnaire survey. SETTING--24 hospitals in North West Thames region. SUBJECTS--1007 complainants who had written to 20 hospit...

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Detalhes bibliográficos
Main Authors: Bark, P, Vincent, C, Jones, A, Savory, J
Formato: Artigo
Idioma:Inglês
Publicado em: 1994
Assuntos:
Research Article
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC1055214/
https://ncbi.nlm.nih.gov/pubmed/10139408
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