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Clinical complaints: a means of improving quality of care.
OBJECTIVES--To establish the reasons for clinical complaints, complainants' feelings about the original incident, and their motivation in complaining. DESIGN--Postal questionnaire survey. SETTING--24 hospitals in North West Thames region. SUBJECTS--1007 complainants who had written to 20 hospit...
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| Autori principali: | , , , |
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| Natura: | Artigo |
| Lingua: | Inglês |
| Pubblicazione: |
1994
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| Soggetti: | |
| Accesso online: | https://ncbi.nlm.nih.gov/pmc/articles/PMC1055214/ https://ncbi.nlm.nih.gov/pubmed/10139408 |
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