Development and content validation of the Telenursing Interaction and Satisfaction Questionnaire (TISQ)

Abstract Background Caller satisfaction with telephone advice nursing (TAN) is generally high, and the interaction is essential. However, a valid questionnaire exploring caller satisfaction in TAN with focus on perceived interaction is lacking. Objective To develop and assess content validity and te...

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Main Authors: Marie Mattisson, Christina Johnson, Sussanne Börjeson, Kristofer Årestedt, Malou Lindberg
Format: Artigo
Jezik:Inglês
Izdano: Wiley 2019-12-01
Serija:Health Expectations
Teme:
communication
content validity
nurse‐patient relations
patient experiences
patient satisfaction
surveys and questionnaires
Online dostop:https://doi.org/10.1111/hex.12945
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