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Emotional labour: The effects of genuine acting on employee performance in the service industry
Orientation: Customers’ perceptions of service quality are influenced by the emotions exhibited by service personnel in service contacts. Hence, organisations expect service employees to portray emotions that that are desired by the employer, in addition to their job expertise. Research Purpose: Th...
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| Main Authors: | , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
AOSIS
2022-02-01
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| Colecção: | SA Journal of Human Resource Management |
| Assuntos: | |
| Acesso em linha: | https://sajhrm.co.za/index.php/sajhrm/article/view/1583 |
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