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How emotional labor affects job performance in hospitality employees
The study examines how surface acting and deep acting affect emotional exhaustion and job performance in the hotel industry and whether emotional intelligence has a moderating effect on the relationship. The study was conducted using a questionnaire survey, and the data were analyzed using a structu...
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| Main Authors: | , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Ümit Hacıoğlu
2022-04-01
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| Colecção: | International Journal of Research In Business and Social Science |
| Assuntos: | |
| Acesso em linha: | https://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/1733 |
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