Pillars of customer retention: an empirical study on the influence of customer satisfaction, customer loyalty, customer profitability on customer retention

The aim of this study is to explore relationships among five factors: customer relationship management, customer satisfaction, customer loyalty, customer profitability, and customer retention. The sample of the study consists of 750 managers and employees of different restaurant in Riyadh, the capit...

Cur síos iomlán

Na minha lista:
Sonraí Bibleagrafaíochta
Príomhúdar: Bader Almohaimmeed
Formáid: Artigo
Teanga:Inglês
Foilsithe: University in Belgrade 2019-11-01
Sraith:Serbian Journal of Management
Ábhair:
customer relationship management
customer satisfaction
customer loyalty
customer profitability
customer retention
Rochtain Ar Líne:http://aseestant.ceon.rs/index.php/sjm/article/view/15517/pdf
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