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MARKETING APPROACHES TO CUSTOMER EXPERIENCE MEASUREMENT AND EVALUATION

The article shows the variety of existing marketing methods to measure and evaluate the consumer experience. The necessity of creation of a comprehensive Customer Experience Management System on the basis of empirical data in order to create a platform for building long-term relationships with custo...

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Detaylı Bibliyografya
Asıl Yazarlar: A. Serzhantov, M. Orlova
Materyal Türü: Artigo
Dil:Russo
Baskı/Yayın Bilgisi: Publishing House of the State University of Management 2017-03-01
Seri Bilgileri:Вестник университета
Konular:
Online Erişim:https://vestnik.guu.ru/jour/article/view/641
Etiketler: Etiketle
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