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MARKETING APPROACHES TO CUSTOMER EXPERIENCE MEASUREMENT AND EVALUATION

The article shows the variety of existing marketing methods to measure and evaluate the consumer experience. The necessity of creation of a comprehensive Customer Experience Management System on the basis of empirical data in order to create a platform for building long-term relationships with custo...

Deskribapen osoa

Gorde:
Xehetasun bibliografikoak
Egile Nagusiak: A. Serzhantov, M. Orlova
Formatua: Artigo
Hizkuntza:Russo
Argitaratua: Publishing House of the State University of Management 2017-03-01
Saila:Вестник университета
Gaiak:
Sarrera elektronikoa:https://vestnik.guu.ru/jour/article/view/641
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