Perceived Quality of Information Technology Services: The Role of Technostress and Individual Differences
The aim was to identify if the elements of the service encounter and technostress creators affect the perceived service quality provided by internal information technology department, through the realization of a theoretical and empirical research. Quantitative and descriptive in its approach, the...
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| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | Português |
| Publicado em: |
Universidade Federal do Rio de Janeiro
2015-12-01
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| coleção: | Revista Sociedade, Contabilidade e Gestão |
| Assuntos: | |
| Acesso em linha: | http://www.atena.org.br/revista/ojs-2.2.3-06/index.php/ufrj/article/viewFile/2656/2224 |
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