From complaints to creativity: How consumer complaints drive supplier innovation
Consumer complaints are a concentrated expression of dissatisfaction with product or service quality and serve as an important channel for corporate feedback. This paper examines whether and how consumer complaints directed at downstream firms propagate along the supply chain to affect upstream supp...
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| Principais autores: | , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Elsevier
2026-06-01
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| Colecção: | International Review of Economics & Finance |
| Assuntos: | |
| Acesso em linha: | http://www.sciencedirect.com/science/article/pii/S1059056026003655 |
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