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Echoes of Innovation: Exploring the Use of Voice Assistants to Boost Hotel Reputation

Internet platforms and self-media have become vital online communities for promoting positive reputations for hotels. Previous studies have primarily focused on enhancing positive electronic word-of-mouth (eWOM) through improvements in hotel infrastructure and staff services. As hotels deepen their...

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Autori principali: Fang Yang, Tianyu Ying, Xuling Liu
Natura: Artigo
Lingua:Inglês
Pubblicazione: MDPI AG 2025-03-01
Serie:Journal of Theoretical and Applied Electronic Commerce Research
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Accesso online:https://www.mdpi.com/0718-1876/20/1/46
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