The Influence of Security and Quality Mobile Banking Services on Customer Satisfaction and the Impact on Loyalty Private Bank Customers

This study aims to examine the impact of mobile banking security and service quality on customer loyalty, with customer satisfaction as a mediating variable. A quantitative research approach was employed, utilizing a non-probability sampling technique. Specifically, purposive sampling was used to s...

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Autors principals:	Antonius William Sugijanto, Tommy Christian Efrata, Sonata Christian
Format:	Artigo
Idioma:	Inglês
Publicat:	Universitas Ciputra Surabaya 2025-04-01
Col·lecció:	Review of Management and Entrepreneurship
Matèries:	Security Quality Customer Satisfaction Loyalty Banking Industry
Accés en línia:	https://journal.uc.ac.id/index.php/rome/article/view/5438
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