What if it is too negative? Managing emotions in the organization
Hospitality industry always looks for the exhibition of positive emotions from employees’ side and employees display it through suppressing negative emotions (surface acting) or expressing positive emotions (deep acting). The aim of this study is to examine the impact of emotional labor strategies o...
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| Principais autores: | , , , , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Growing Science
2021-01-01
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| coleção: | Management Science Letters |
| Acesso em linha: | http://www.growingscience.com/msl/Vol11/msl_2020_442.pdf |
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